PRIVACY POLICY

In URBANBIKER S.L. (hereinafter URBANBIKER) we are committed to the protection of privacy and the correct use of personal data that we treat and that you provide us, both online on this website and, where appropriate, any of its subdomains, microsites and / or mobile applications, and off-line.

Please read this policy carefully and make sure you understand and agree with it before providing us with your personal information. If you do not agree with it, do not use this website or its services or provide us with your data. By accessing this site, using any of its services or providing us with your data, whether online or offline, we will take this as a clear affirmative action by which you give us your consent (where required) to process your data for the purposes set out below.

Who is responsible for the processing of your data?

URBANBIKER TRADING S.L.

Postal address: Calle Cementerio. C.P. 24227 Valdelafuente – León – Spain

E-mail: to contact@urbanbiker.com

Telephone: 987 22 97 60

How did we obtain your data?

Obtained from the interested party: If you are a customer, current or potential, or a mere user of our website, you have provided them to us, either off-line or on-line when requesting our services in order to maintain the contractual relationship with you, or contact us for information or, for example, if you have come to our offices or plant, you have provided them to us when accessing as a visitor to our facilities. Your data may also have been communicated to us by our sales network after you have given your data to one of our sales representatives. The categories of data we process are: identification data; postal or e-mail addresses; commercial information and financial data. We do not process specially protected data.

This information includes, for example:

• Your contact details, including your first and last name, address (billing or delivery), date of birth and email address and, optionally, your telephone number. We need your email address and (optionally) your telephone number so that we can contact you if we have any questions or information about your order;
• Other information necessary to process your order, such as information about the products you have ordered, the billing and delivery address and your bank or credit card details;
• If you have created an online profile, the preferences and interests stored in this profile
• If you have contacted customer service, the details and history of that contact.
• If to participate in any event, activity, promotion or contest organized by us you send us a video or photographs or any other type of text or audiovisual content (articles, drawings ….) protectable by industrial or intellectual property rights, the referral of such content implies the authorization of the sender for use by URBANBIKER on this website, and therefore make available to third parties, as well as in our profiles on any social networks, as well as on YouTube to report on the event / activity, document it, and form part of the photographic / video memory of the same as well as in advertising brochures, posters, stationery and promotional posters, etc.. Therefore, you assign to URBANBIKER on a non-exclusive basis, free of charge for unlimited duration and worldwide, the right, sublicensable, to the reproduction, distribution, translation, publication and total or partial dissemination of such content in any medium currently known or developed in the future, for any purpose. The ownership of the copyrights on such contents corresponds to its author, who guarantees the same. However, the fact of sending or posting the contents on this website or on our social networks implies the transfer of the rights of reproduction and public communication of such content, while the author retains the right to exploit them in any way that does not prejudice the normal publication by the aforementioned means.
• The sender guarantees its ownership or that it has all the rights, capacity and/or permissions necessary to license said contents and that the same do not infringe any third party rights, including any industrial and intellectual property rights, being responsible for obtaining all authorizations, public or private, and making all payments for the rights of use of the intellectual and industrial property rights that may be necessary for the same. The sender will be solely responsible for any claims that may be made by third parties, including the Public Administration, on the content and ownership of such content, as well as for damages that may be incurred for the same reasons to URBANBIKER who expressly authorizes the exercise of the actions that the law grants for the defense of their rights.

When you provide us with your personal information, you warrant that you are entitled to provide this information and that it is true, accurate, truthful, accurate and up-to-date, that it is not confidential, that it does not violate any contractual restrictions or third party rights, and you agree not to impersonate other Users.

Obtained automatically when you visit our website: If you have provided data to us through this website, we collect information, for example, when you access the site, when you register as a user, fill out any forms with personal data, or when you communicate with us directly by email.

When you visit our website, data is sent from your browser to our server to optimize our services and improve your user experience, for example when you access the site or when you log in to our Services via third party services such as social networks or Google. Such data may be automatically collected and stored by us or by third parties on our behalf. This data may include:

• the user’s IP address
• the date and time of the visit
• the URL of the site from which the user came
• the pages visited on our website
• information about the browser used (browser type and version, operating system, etc.).

We may process and record such usage, sessions and related information, either independently or with the help of third party services, including through the use of cookies and other tracking technologies such as flash cookies and web analytics.

In connection with the foregoing, we offer location services in some of our mobile applications, such as Google Maps and Bing Maps. If you use those mobile applications, they may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate your location. Generally, you can enable or disable their location services in your device or browser settings.

We use the Google Maps service or the Bing Maps service to help you find the nearest dealer. To facilitate this process, we upload an image from Google Maps or Bing Maps, and store the route data and map image on our server.

For more information about Google Maps and Bing Maps and their Privacy Policy, please see their privacy policies.

Our website and mobile application use Internet retargeting technology. We believe that displaying personalized advertising, based on the user’s interests, is more interesting for our customers than advertising that does not have a personal connection and this technology allows us to show our visitors, who were already interested in our store and our products, advertising from us on other third-party websites. To do this we work with companies that use tracking technologies to display ads on our behalf on the Internet. These companies may collect information about your visits to our website or mobile applications and your interaction with our communications, including advertising.

Retargeting technologies analyze your cookies and display advertising based on your browsing behavior, but we do not store any personal data about you with this technology and it complies with applicable Data Protection requirements.

Our website has connectors to social networks, when you choose to interact with us through a social network, we can not be responsible for the privacy settings chosen by the user, the social network can report your IP address or what page you are visiting on our website and can set a cookie to allow them to function properly, or for example your name will appear in the “likes” you give or in the comments you make on our page on a social network. If you do not want your personal data associated with those “likes” or comments to appear, configure your privacy to avoid it, pseudonymizing your data, for example by using a nickname or alias that does not reveal your name and surname.

If you log in to one of these social networks during your visit to our website, the social network may add that information to your profile and that information will be transferred to the social network. If you do not want this data transfer to take place, please log out of your session on the social network before entering our websites or mobile applications, as it is not in our power to influence this data collection and transfer through social connectors.

If the user, through our official page on a social network, decides to publish and/or share texts, photos, videos and other types of information and/or content, he/she will be solely responsible for ensuring that such content complies with the corresponding legal regulations. We remind you that with respect to other people’s data, you must respect their privacy, taking special care when communicating or publishing their personal data. Only the owner can authorize the processing of their personal data. The user may only publish on this page, or on our official page on social networks, personal data, photographs and information or other content whose ownership and property belong to him or in respect of which he has the authorization of third parties. If you provide us with or publish data of third parties, it is your responsibility to have their prior and express consent to use, communicate and publish them and it is your responsibility to inform them of the processing of their data by us or their publication by you. The publication of data of third parties without their consent may infringe, in addition to the data protection regulations, those relating to the right to honor, privacy or self-image of such third parties.

In any case, we may remove from this website and our pages on social networks, any content posted by the user when we detect that the user has violated current legislation, and as indicated in this privacy policy.

Social Networks are not hosted directly on our Services. Your interactions with them are governed by their policies and not ours. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal data, your rights and privacy settings.

Communication by a third party of the data of the interested party: In the event that it is not the interested party himself but a third party who provides us with data of the former, your data may have been communicated to us by our commercial network or distributors after providing your data to one of our sales representatives.

In that case, the categories of data we process may be: Identifying, economic, financial and insurance data and transactions of goods and services.

In case of requesting financing for the purchased items, the financing entity may inform us if the financing requested by you has been granted or not.

Third party data

With respect to other people’s data, you must respect their privacy, taking special care when publishing their personal data. We remind you that, as a user, you can only provide and consent to the processing of your personal data, but not those of third parties, and that if you provide us with data of third parties you are making a transfer of personal data, being your responsibility to have the prior and express consent of those third parties to use them and provide them to us, and you are responsible for informing them of the inclusion of their data in our files.

The publication of third party data without their consent may infringe, in addition to data protection regulations, the right to honor, privacy or self-image of such third parties, rights whose protection is governed by the provisions of Organic Law 1/1982, of May 5, 1982, on the civil protection of the right to honor, personal and family privacy and self-image.

Juvenile data

Children under the age of 14 are not permitted to submit data to this website. If you are under the age of 14 we will need your parents or guardians to give you permission to provide us with your data. Minors under 14 years of age may register on this website only with the authorization and consent of their parents, guardians or legal representative who will be solely responsible for all acts performed through this website by minors in their care, including the completion of the forms with the personal data of such minors and the marking, if any, of the boxes that accompany them. We warn that parents, guardians or legal representatives must enable the necessary mechanisms to prevent minors in their care from accessing this website and/or providing personal data without their supervision, and this organization does not accept any responsibility in this regard.

In the event that it detects that a minor under 14 years of age has registered without authorization, parents or guardians may be requested to send the appropriate documents proving the aforementioned authorization. Otherwise, the user or registration will be cancelled as soon as possible.

In the event that parents, guardians or legal representatives of minors detect unauthorized data processing, they may submit their complaints or queries by contacting: contact@urbanbiker.com.

Purpose : What do we use your data for?

We may process the data for different purposes, for example:

a) If you are a current or potential customer to maintain contact and communication with you, manage the contractual and/or commercial relationship, including after-sales and warranty services and manage the requests you make to us online and, where appropriate, your invitation, registration and/or participation in activities or events promoted or organized by URBANBIKER. It is also reported that in the events and activities may take pictures and / or videos that may be published on this website, in our profiles on any social networks, as well as on YouTube to report on the event / activity, document it, and be part of the photographic / video memory of the same.

b) If you are a mere user of our website or the sender or recipient of an e-mail, to maintain contact and communication with you and manage the requests you make to us online;

c) To offer you, develop, personalize and improve our products and services according to your interests and enhance your user experience, we will create a “commercial profile” based on the information provided. Automated decisions will be made on the basis of this profile applying criteria such as your geolocation to indicate the purchase prices in your country or to direct you to the nearest store to you, your purchases in our online store and / or physical stores URBANBIKER, your use of loyalty programs, your ratings and product evaluations, your contact history with our customer service department, your newsletter open and click-through results, your browsing behavior (web tracking), the types of newsletters you subscribe to, your participation in promotions or events, your interactions with “My Coach” and your use of our mobile applications. To evaluate your creditworthiness, for which you authorize URBANBIKER to use third parties such as financial institutions, credit reporting companies and creditworthiness etc. to request additional economic data and assets that may be necessary to complete the information on your creditworthiness.

d) In the case of providing us with your curricular data or sending us your curriculum, to contact you and manage the selection processes that we carry out.

e) In the case of access as a visitor to our facilities, to manage access and visitor control.

f) To conduct opinion and/or satisfaction surveys and to send you, by means of electronic communications, information about our activities, products and/or services similar to those requested (including advertising and/or commercial communications for the purposes of art. 21 LSSICE 34/2002). If we already have a previous contractual relationship, such communications will be sent on the basis of our legitimate interest. In the case of not having a previous contractual relationship, we will only send you these types of communications if you authorize us to do so by marking the option expressly included for this purpose in the corresponding forms. The electronic communications that we send you will include, in the communication itself, the option to stop receiving them. If you opt out, we will stop sending you these types of communications in the future.

How long will we keep your data for?

We will keep the personal data you provide to us as long as you do not request their deletion. Even if requested, we may keep them for the necessary time and limiting their treatment, only to comply with the legal/contractual obligations to which we are subject and/or during the legal periods foreseen for the prescription of any responsibilities on our part and/or the exercise or defense of claims arising from the relationship with the person concerned.

Legitimacy | What is the legitimacy for the processing of your data?

The legal basis that legitimizes us to process your data can be diverse:

On the one hand it may be the legal relationship that binds us if you are a current customer / supplier, or the pre-contractual relationship of any kind existing between the parties if you are a potential customer / supplier (for example if you have requested information, an offer or quote …) The provision of the requested data is mandatory because it is essential to formalize and / or maintain the contractual or pre-contractual relationship and meet the legal obligations arising therefrom; if you do not provide them, we can not provide the service derived from that relationship.

It can also be your consent if you have made a request through our website in the case of being a mere user of it or if you have sent us your resume, or if you are a visitor to our facilities or in the case of image capture. You give us your consent unequivocally when you provide us with your data online or offline, and this is considered a clear affirmative act that manifests such consent. You may withdraw this consent at any time by sending us an e-mail to contact@urbanbiker.com but such withdrawal may mean that we can not answer your request, take into account your curriculum, give you access to our facilities.

It can also be compliance with regulations on consumer and user regulations, prevention of money laundering, taxation, or the criminal code in terms of establishing a channel for complaints in accordance with art. 31 bis of said code …

A legal basis for processing your data is also our legitimate interest as an organization to:

• Conduct opinion and/or satisfaction surveys
• Inform you of our activities, products and / or services (including through electronic communications) If we already have a previous contractual relationship, such communications will be sent on the basis of our legitimate interest. Otherwise, we will only send you these types of communications if you give us your consent by marking the option expressly included for this purpose in the corresponding forms. In any case, the electronic communications that we send you will include, in the communication itself, the option to stop receiving them in the future.

To which recipients may we disclose your data?

We inform you that the data you provide may be communicated to third parties for the fulfillment of purposes directly related to legitimate functions of transferor and transferee as:

1. To the transportation companies in charge of the logistics of shipping and delivery of our goods.

2. To other companies of the URBANBIKER group of companies for internal administrative purposes, including the processing of personal customer data.

3. To the stores or distributors for the assembly and delivery of the bicycle purchased.

To entities or organizations to which there is a legal obligation to communicate data (tax authorities, etc.).

4. To the different entities that at any given time are necessary to provide the different payment services and manage the collections and payments made through this website, as well as the obligations at any given time derived from the payment systems that facilitate them; all in compliance with the functions that are proper to such entities for the provision of such services.

5. To insurance companies in the case of credit and surety insurance to insure the collection of operations or to insure civil liability or defective products in case of possible claims by the end user.

6. To our subsidiaries in other countries, or to the agents or distributors of our commercial network, we will communicate the queries that arrive on our website and must be answered by them. In the event that this involves an international transfer of data to a country outside the European Economic Area, the data subject gives unequivocal consent to such transfer by providing his or her data.

International Transfers

We may use service providers located outside the European Union, who may have access to personal data, for the provision of services ancillary to our business (hosting, housing, SaaS, remote backups, computer support or maintenance services, e-mail managers, sending e-mails and e-mail marketing, file transfer, etc. …).

These companies may be different and vary over time, but in any case we will choose companies that provide an adequate level of protection, which means that they are obliged to comply with requirements equivalent to the European ones in terms of data protection.

In any case, by accepting this data protection policy you expressly and unequivocally authorize the communication of data to such companies, knowing that this involves an international transfer of data to a country outside the European Economic Area and giving your unequivocal consent to such transfer.

What are your rights when you provide us with your data?

You can, where appropriate, exercise your rights of access, rectification, deletion, limitation and opposition to their processing, as well as not to be subject to decisions based solely on the automated processing of your data,

at the postal or e-mail address indicated at the beginning of this privacy policy; in both cases by means of a written and signed request attaching a copy of your ID card or passport or other valid document that identifies you. In case of modification of your data you must notify it in the same address, declining this company any responsibility in case of not doing it.

Right of access: You can ask us what personal data we are processing and even request a copy of it.

Right of rectification: You can ask us to rectify inaccurate personal data or to complete incomplete personal data, including by means of an additional declaration.

Right of deletion (right to be forgotten):You can ask us to delete your personal data when: they are not necessary for the purposes for which they were collected, you withdraw your consent, there has been an unlawful processing of them or in compliance with a legal obligation.

Right to limitation of processing: You can ask us to limit the processing of your data, in which case we will only keep them for the exercise or defense of claims.

Right to object: You may object to the processing of your data if such processing is based on the legitimate interest of the data controller or is for advertising purposes.

Upon receipt of any of the above requests we will respond within the legally established time limits. You can complain to the Spanish Data Protection Agency. For more information about the rights you can exercise and to request model forms for the exercise of rights you can visit the website of the Spanish Data Protection Agency, www.aepd.es.

Data categories

The categories of data we process are: identification data; professional data; economic, financial data; transactions of goods and services.