GENERAL TERMS AND CONDITIONS OF PURCHASE – URBANBIKER S.L.
These general terms and conditions of sale apply to all purchases made on the website www.urbanbiker.com.
General Terms of Purchase
These terms govern the relationship between UrbanBiker S.L. and users who use the online store www.urbanbiker.com to purchase products and services.
By accepting the purchase conditions, the user acknowledges that they have read, understood, and agreed to these terms and confirms that they have the legal capacity to enter into a contract and fulfill the obligations stated herein. No handwritten signature is required for validation; clicking the “Confirm my order” button is considered acceptance.
The purchase contract for a product acquired on www.urbanbiker.com consists solely of the general purchase conditions in force at the time of ordering and the order form.
Contact URBANBIKER:
Address: Calle El Caminón, 95. C.P. 24193 Villaquilambre – León – Spain
Phone: +34 987 229 760
Email: contact@urbanbiker.es
Product Availability
Our product offers and prices are valid as long as they are visible on the website and within the limits of available stock.
Information about product availability is provided at the time of ordering; however, errors or exceptional changes may occur. If a product becomes unavailable after an order has been placed or if the waiting time is considered too long for the customer, the order may be canceled at no cost, and a refund will be issued.
Urbanbiker.com reserves the right to cancel any order, in whole or in part, if the products in question are unavailable for an extended period.
If a temporarily unavailable product becomes permanently unavailable, the customer will be informed as soon as possible and offered an equivalent product, which they may freely accept or decline.
Product Compliance and Warranty
The photographs, texts, graphics, and technical specifications are mostly taken from the manufacturer UrbanBiker’s documentation and are reproduced under their control and with their consent.
Manufacturers guarantee that all products comply with applicable Spanish laws and regulations.
All products sold through urbanbiker.com are new and guaranteed to be free of defects at the time of delivery. Each product’s warranty terms are those provided by its manufacturer.
Transaction Validation
Once your order has been registered, you will receive an email confirmation with the details of your order. This document specifies the exact invoice amount and the delivery conditions, confirming UrbanBiker’s acceptance of the order.
If you do not receive this confirmation, we recommend checking your customer account to ensure that your order has been processed correctly.
In case of suspected fraud, urbanbiker.com reserves the right to request proof of identity, conduct necessary checks, or require bank transfer payment before processing the order.
Prices
Prices on urbanbiker.com are displayed in euros (€), including all applicable taxes, but excluding shipping costs and other related expenses.
Prices may change throughout the year, but orders are billed and paid for at the prices in effect at the time of ordering.
Payment Methods
UrbanBiker accepts the following payment methods:
- Credit cards: Visa, Mastercard, American Express, and CB
- Debit cards: Maestro and Bancointact
- Other payment options: iDEAL, Sofort, Giropay, EPS, Bank Transfer, Belfius, Cetelem, PayPal, Apple Pay, Google Pay
Credit card data is encrypted using the SSL (Secure Socket Layer) protocol, ensuring that it never travels unencrypted over the network or through UrbanBiker’s servers. Payment is processed directly by the bank, and your banking details are never stored on our servers.
Product Delivery
Products will be delivered to the address provided on the order form.
Available delivery methods are displayed before confirming the order, along with the associated shipping costs. Once the order is confirmed, the delivery method cannot be changed.
- Deliveries are made from Monday to Friday, typically between 8:30 AM and 6:30 PM, depending on the conditions set by the transport agency.
- It is not possible to specify a delivery time.
- If delivery is delayed by more than 8 business days from the shipping date indicated in the confirmation email, we recommend contacting Customer Service.
If the package is located, it will be redirected as soon as possible. If declared lost by the courier, UrbanBiker will resend the product(s) or issue a refund, according to these general terms and conditions.
We advise customers to refuse any package that is damaged, open, or dirty. In case of doubt, you may refuse the package and report the issue to urbanbiker.com as soon as possible.
Warranties
Manufacturer Warranty
Products purchased from our website are covered by the manufacturer’s warranty, as indicated on each product page. Warranty terms may vary between manufacturers. The warranty period starts from the date of receipt of the package.
More details can be found in the Warranty Conditions section.
To claim warranty coverage, the customer must keep the purchase invoice and all packaging materials.
For after-sales service or any issue with an item, contact contact@urbanbiker.com.
Right of Withdrawal
Customers have 30 days to withdraw from their purchase, starting from the day they receive the product.
Return Conditions:
- The product must not have been used, except for a test ride (maximum 10 km for bicycles). A photo of the total kilometers is required.
- It must be returned in its original packaging, in the same protective condition as it was received.
- The product must be complete, including manuals, tools, keys, accessories, etc.
No refund will be issued before the returned item has been received and inspected. The refund will be processed using the same payment method as the original transaction, unless otherwise agreed.
The customer is responsible for any depreciation in the product’s value due to handling beyond what is necessary to determine its functionality.
Any return that does not meet these conditions may be subject to a partial refund, depending on the degree of depreciation.
Personal Data Protection
In accordance with Spanish law and GDPR regulations, customers have the right to access, rectify, and delete their personal data.
To exercise this right, customers can send a request to contact@urbanbiker.com.
Proof of Transaction
Unless proven otherwise, our digital records, stored under secure conditions, serve as evidence of communications, orders, and payments made.
Purchase orders and invoices are archived in a secure and reliable format, allowing them to be legally presented as proof.
Company Address:
www.urbanbiker.com
Pol. Ind. Valdelafuente, C/Cementerio 3, N-621 KM 321
Valdelafuente (León) – 24227 – Spain
Phone: +34 987 229 760
Applicable Law
These general terms and conditions, as well as any disputes related to an order, are governed by Spanish law.
If any clause in these terms is declared invalid due to a legal ruling, regulation, or court decision, the remaining clauses will remain fully applicable.