- What is an electric bicycle?
An electric bicycle is a mobility solution, it is a bike equipped with an electric motor that helps pedaling.
- How does an electric bicycle motor work?
The motor is activated at the start of pedaling and provides assistance to the rider, making the effort less, especially on hills or long rides.
- Do I need a license or permit to ride an electric bicycle?
You do not need a license to drive an electric bicycle, as long as its maximum speed does not exceed the legal limits (normally 25 km/h).
- How long does the battery of an electric bicycle last?
Battery life depends on several factors, such as type of terrain, rider weight and motor assistance. On average, the battery can last between 500 and 1000 charge cycles.
- Is it easy to replace the battery of an electric bicycle?
Yes, batteries are usually interchangeable and easy to replace. You can purchase a replacement battery through our website or authorized centers.
- Can I use my electric bicycle in the rain?
Electric bicycles are designed to withstand adverse weather conditions, but you should always avoid submerging the battery and electrical components in water. Also here is a very interesting article on “How to wash an electric bike”.
- Can I use an electric bicycle without a battery?
Yes, you can use it like a conventional bicycle, although the motor will not be running and pedaling will be heavier.
- How should I maintain and care for my electric bicycle battery?
To maximize battery life, avoid leaving the battery fully discharged, do not expose the battery to extreme temperatures and recharge it regularly.
- Are electric bicycles more expensive than traditional bicycles?
Yes, electric bicycles are generally more expensive due to the motor and battery technology, but in the long run they can be more economical by reducing transportation costs.
- Is regular maintenance required for electric bicycles?
Yes, just like conventional bicycles, electric bicycles need regular maintenance, such as checking the brakes, wheels and battery.
- Can I ride an electric bicycle if I have no cycling experience?
Yes, electric bikes are easy to handle, as the motor provides assistance to make pedaling easier. However, we always recommend taking precautions and starting on easy routes.
- Are electric bikes suitable for mountain biking?
Yes, we have electric bikes designed for mountain biking, offering extra power in difficult terrain. Here you can see all the models: Mountain Bikes.
- Can I transport an electric bicycle on public transport?
Most electric bicycles can be transported on trains, buses or subways, but check local regulations to make sure you can carry it without problems.
- How long does it take to charge an electric bicycle battery?
Charging time may vary, but is typically between 6 and 8 hours, depending on the model and battery capacity.
- How long can I use an electric bicycle on a full charge?
The autonomy of the battery varies according to the model and use, but generally ranges between 60 and 200 km per charge. In addition, here is an article on how to increase battery range.
- How to choose my electric bike size?
Yes, of course. You can add additional accessories or change elements, but always at your own risk.
- Can I customize my electric bicycle?
It’s easy-click here to register your new Felt bicycle.
- What kind of warranty do electric bicycles have?
We offer a 3 year warranty in Spain and Portugal for the main components of the bike, including the motor and the battery. 2 years in the rest of the EU.
If I buy a second hand bike, what warranty do I have? The one provided by the seller.
- What kind of maintenance does an electric bicycle motor require?
The motor requires little maintenance, but it is advisable to make periodic checks to ensure that the system is working properly. Also, be sure to keep it clean and free of dust.
- Do you offer financing or installment payment options?
Yes, we offer financing options to facilitate the purchase of your electric bike. You can choose convenient monthly payment plans through our online store.
- I can't log in to my profile, how do I recover my password?
If you are unable to change or recover your account password, please contact us.
- Where is my order?
- What is the minimum amount to avoid paying freight charges?
From 100€ of purchase. For orders of lesser amount, the expenses are 15€. Exception: Canary Islands, Switzerland. For other destinations outside the EU, please consult us. And you can also see more information and where to check your “tracking” in “Shipping”.
- I have a warranty problem, what should I do?
Go to the store where you bought the bike so that they can process the warranty.
If you bought them directly on our website www.urbanbiker.com you can open a ticket in our customer service. We will be happy to help you.
- I have a bike under repair and I want to know what is the status of it.
You can check the status by entering your ticket number in the help platform. Below is the help center.